Privacy Policy for Tranzo Courier Services

Last Updated: April,2025

At Tranzo, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our courier services, mobile application, website, or any related services (collectively, the "Services").

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services, including:

A. Personal Information

  • Contact Details: Name, email address, phone number, and shipping/delivery addresses.
  • Identification Information: Government-issued ID (for verification, if required).
  • Payment Information: Credit/debit card details, bank account information, and transaction history (processed securely via third-party payment gateways).
  • Account Credentials: Username, password, and security questions for registered users.

B. Delivery & Transaction Information

  • Sender and recipient details.
  • Package details (weight, dimensions, contents for customs declarations).
  • Tracking numbers, delivery status, and proof of delivery (signatures, photos).

C. Device & Technical Information

  • IP address, browser type, operating system, and device identifiers.
  • Location data (with your permission) for real-time tracking.
  • Cookies and analytics data (see *Section 5*).

D. Customer Support & Communication

  • Records of interactions with our support team (emails, calls, chat logs).
  • Feedback, reviews, and survey responses.

2. How We Use Your Information

We use your data for the following purposes:

  • Service Delivery: Processing orders, scheduling pickups, and tracking shipments.
  • Customer Support: Responding to inquiries, resolving issues, and improving service quality.
  • Security & Fraud Prevention: Verifying identities, detecting fraudulent transactions, and protecting against misuse.
  • Marketing & Promotions: Sending updates, offers, and newsletters (you can opt out anytime).
  • Legal & Compliance: Meeting regulatory requirements, tax obligations, and responding to legal requests.
  • Service Improvement: Analyzing usage trends to enhance user experience.

3. How We Share Your Information

We may share your data in the following cases:

  • With Recipients & Senders: To facilitate delivery (e.g., sharing recipient contact details with the courier).
  • Third-Party Service Providers: Payment processors, logistics partners, cloud storage providers, and IT support.
  • Legal & Regulatory Authorities: If required by law (e.g., court orders, tax compliance).
  • Business Transfers: In case of mergers, acquisitions, or asset sales.

We do not sell your personal information to third-party advertisers.

4. Data Security

We implement industry-standard security measures, including:

  • Encryption (SSL/TLS) for data transmission.
  • Secure storage with access controls.
  • Regular security audits and vulnerability assessments.

However, no method is 100% secure—users should also take precautions (e.g., strong passwords).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience (e.g., login sessions).
  • Analyze traffic and app performance via tools like Google Analytics.
  • Deliver targeted ads (you can manage preferences in browser/app settings).

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Restrict or object to data processing.
  • Request data portability.

To exercise these rights, contact us at [Privacy Contact Email/Address].

7. Data Retention

We retain personal data only as long as necessary for:

  • Fulfilling delivery services.
  • Compliance with legal obligations.
  • Resolving disputes or enforcing agreements.

8. International Data Transfers

If data is transferred outside your country, we ensure adequate safeguards (e.g., GDPR-compliant mechanisms for EU users).

9. Children’s Privacy

Our Services are not intended for users under 13. We do not knowingly collect children’s data.

10. Changes to This Policy

We may update this policy periodically. Check the "Last Updated" date for revisions. Continued use of our Services constitutes acceptance of changes.

11. Contact Us

For privacy-related questions or requests, contact:

  • Email: business@tranzo.pk
  • Address: Vogue Tower, Office 506 4th Floor , 15 MM Alam Road Block C2 Gulberg III Lahore

Thank you for trusting Tranzo with your deliveries!